Dispatchers — how much of your day is actually firefighting?
I've been talking to a few ops managers at mid-sized fleets lately and almost everyone says the same thing — the route is planned perfectly at 6 AM and completely blown up by 9 AM.
Curious to hear from people actually in it:
— When a driver calls in sick or traffic kills a route mid-day, what does your dispatcher actually do? Is there a system or is it all phone calls and gut feeling?
— Has anyone ever tried to calculate what last-minute route changes actually cost the company? Fuel, time, missed deliveries?
— What's the one thing about your dispatch operation that you wish someone would just fix already?
Would love to hear the unfiltered version!