Anthem BCBS stating I didn’t pay for PCP visits that I have receipts for
Hello!
This is my first time having private health insurance. I currently have Anthem BCBS through my husband’s work (he is the policy holder).
We have a high deductible plan. Recently I have been having a litany of health problems. I’ve had to go to my primary care physician 3x in the last month and a half. Every time I was at an appointment I paid $202 for the visit. I paid twice with a debit card and once on a credit card. I do have receipts from this visits.
On our HSA app I was looking through the ‘expenses’ tab. I found $1,218.47 worth of unpaid bills; which floored me. All three of the $202 visits were still listed as UNPAID?????
Every time I got bloodwork done I asked at the desk if I had anything to pay both before and after the appointment while checking in and out. Each visit they said no. (Aside from my primary care where they properly charged me and I paid like I was supposed to) I am just shocked and not understanding how this happened. I recently became unemployed because my health has made even getting out of bed hard most days.
What is my best course of action? Is there anyway to prove to insurance I did pay for those primary care visits? I don’t understand the process on how to rectify this error. I’m not understanding how insurance doesn’t know I paid for those visits, especially when there was allegedly a ~$100 discount FROM insurance for those visits. My provider is in network. I’m also not understanding why labs didn’t bill me while I was there in person asking what I owed. Can someone explain this to me like a child? I might just be an idiot 😭
Those three $202 visits are literally half the balance of the “unpaid” services listed on my expenses tab