Hi everyone,

I need advice on a situation with PayPal and a booking with Ryanair.

I’ve had a dispute case closed twice now in the seller’s favour, even though I believe I’ve provided clear evidence.

What happened:

• I used PayPal “Pay in 3” to pay for a flight booking
• My original flight confirmation shows the return date as 02 August
• Ryanair’s system is showing the return date as 26 July, which is incorrect based on what I was sent originally
• I believe I was charged incorrectly / misled based on this mismatch
• I opened a dispute through PayPal and provided all my evidence (original confirmation, screenshots, etc.)

Problem:

• PayPal closed the case in the seller’s favour
• I tried again and it was closed again in the seller’s favour
• I can no longer reopen the dispute or select a different case type
• I spoke to a PayPal supervisor who escalated it internally for review, but I haven’t had any resolution yet

What I’m asking:

Has anyone dealt with something similar where:

• PayPal closes a case twice in favour of the seller
• You have strong evidence but can’t reopen the dispute
• Especially with Pay in 3 purchases

Should I just wait for the internal escalation team, or is there another way to properly escalate this? I feel stuck because I can’t open a new case and the system keeps closing it.