Stay away from Xfinity Mobile
This is a long and crazy story. I recently switched from Verizon to Xfinity and it was a huge mistake. We ordered my wife a phone and when it came, I started receiving calls that I needed to return it. It sounded like a scam. I confirmed with the Xfinity support team by using the app provided by Xfinity. The agent then assured me that it was not a scam. Long story short it was a scam and I’m out the cost of the phone and they are holding the number hostage. I am deeply disgusted with this company and I hope no one else has to go through this.
The very gross thing about this is their own support team is the only reason I sent the phone back. Yet they are claiming no responsibility. I am stuck with this horrendous company until I can get my phone number back.
Edit for info:
I received a phone call saying the wrong phone was sent. I used the Xfinity app to verify that it was a scam. The surprising thing was the agent told me that:
nullnullAgent (05:34 pm): There must be a reason that they have asked to get a new device, so I would recommend you to wait for further replacement so you will not face any issues in the activation.
nullnullAgent (05:39 pm): For now, I would recommend you to wait because I cannot provide the number of the same agent who has called you, but they will call you for sure. You will receive the new device within 24 hours once the FedEx picks it up.
These are direct lines from the Xfinity transcript. I then worked with the guy on the phone because when he called back he told me the phone was recalled for battery and processor issues. FedEx came the next day to pick it up and then I heard nothing. I followed up the next day to find that I was scammed.
I put in a fraud ticket with Xfinity and Olivia Miles (awful agent that’s sounds high and can’t speak legibly) closed it without properly following up with me and claims Xfinity bears no responsibility. I find that offensive because the absolute only reason I let FedEx pick it up is because of what the Xfinity support agent said in the Xfinity app.