How can I explain this to Charter so Tier 1 doesn't tell me "All looks good from over here!"
This sub helped me find PingPlotter (such a nice tool that doesn't kill you with spam until you subscribe, which I will, as needed) and it shows visually what I'm experiencing, but I'm not a network person and I'm having trouble getting Charter Tier 1 to help, beyond "All looks good from our end." 😞
BACKGROUND: This happened once before. About 12-16 months ago. I called Charter, and as we're talking about increasing my plan while saving a few $$$, whatever they might have done somehow fixed the issue, or it was highly coincidental. I even upgraded my DOCSIS modem and router just to future proof (this was a couple weeks after the issue magically went away).
ISSUE: Fast forward to a few days ago, and the problem is back. Every minute or two, sometimes much more frequent, I get this hang up or lag. It's noticeable with any online activity.
After trying everything on all devices, wired or not, I ran PingPlotter. See below.
What can I ask Charter to do as my service is not "ok" and I don't know in words that might help me, what to ask for other than to escalate. Thanks in advance.
