u/Emergency-Complex464

I’m 28 and working as a Desktop Support Team Lead in London on £51k. I manage a global team of five and have been passed over for promotion twice now. I’m trying to understand if this is normal or if I’m being held back.

In the last 6 months I’ve taken on a lot more responsibility: automated access workflows, a JSON‑based RBAC system with a small web UI, AI ticket triage, lifecycle management improvements, helping with audits, moving us from Dell to Surface, and proposing a meeting‑room tech refresh.

Reason given twice is that a single member of my team wasn’t performing but not bad enough for a PIP and this is why I didn’t get promoted twice in 2 years. They questions my management style, yet my latest new hire my boss said not to hire as they can’t do the role and they are now out performing everyone else.

For those in IT management: does this seem like a reasonable blocker, or should I be pushing back on this?

I’m 28 and working as a Desktop Support Team Lead in London on £51k. I manage a global team of five and have been passed over for promotion twice now. I’m trying to understand if this is normal or if I’m being held back.

In the last 6 months I’ve taken on a lot more responsibility: automated access workflows, a JSON‑based RBAC system with a small web UI, AI ticket triage, lifecycle management improvements, helping with audits, moving us from Dell to Surface, and proposing a meeting‑room tech refresh.

Reason given twice is that a single member of my team wasn’t performing but not bad enough for a PIP and this is why I didn’t get promoted twice in 2 years. They questions my management style, yet my latest new hire my boss said not to hire as they can’t do the role and they are now out performing everyone else.

For those in IT management: does this seem like a reasonable blocker, or should I be pushing back on this?

Note: Been team lead for 3 years and at the company 7 years