IKON blames customers for its website crash
Like many of you, I experienced IKON's website crash while I tried to renew my IKON pass on April 16, 2026. My payment eventually went through that day after waiting for the website to load for an hour. It did not apply my $25 renewal discount, however; I was not even prompted the renewal offers.
I thought: No problem. I can just call them to apply the $25 renewal discount, given that IKON has publicly acknowledged its system error by extending the renewal offer date to April 19.
When I called their customer service, this is exactly what the rep said:
"You waited until the last day to renew your pass when everyone else was renewing. Your computer was not strong enough to load the site. We cannot honor the discount after you have made your purchase."
I was shocked to a point of speechlessness by their attitude toward their customers. This is what duopoly brings us. They know we are all suckers because we have very few other options.