Anyone else having multiple installation cancellations? RXO
We have had five delivery/installation appointments canceled. I have spoke with Tonal each time and they ensure they are escalating and marking my delivery as “VIP”. We get a new installation date and either the day of delivery or the day before we get a call from RXO stating delivery and installation has to be rescheduled.
Again this has happened five times over the past week and a half. Tonal has offered to refund half the delivery fee and supposedly when it does get installed they are saying they will compensate with free membership month.
I have asked to speak with someone other than the first customer service agent as I believe this has reached a point of needing more intervention on their behalf and they insist a supervisor will call back.
Figured I would ask if anyone else was having similar issues.