u/Electrical-Major3447

I run a small dental marketing agency and plan to hire a Customer Success/Support rep in the next ~12 months.

Trying to get smarter before I do.

For those in CS or who’ve hired for it: • What separates a great hire from an average one? • Where do you actually find top talent? • Typical comp ranges for early-stage/small teams? • Biggest mistakes to avoid when hiring or structuring the role?

Context: high-touch clients, results-driven service, want someone who can manage relationships, retain clients, and eventually own part of the experience.