I’m doing some research on the recent explosion of private social clubs. It seems like everyone is launching a $3K–$10K membership program right now.

I’m curious about the actual member experience vs. the marketing:

1. For those in these clubs, do you actually feel "known" by the staff, or is it starting to feel like a standard restaurant/bar where you’re just a number?
2. If you’ve left a club recently, was "indifferent service" or a lack of recognition a factor?
3. How much do you value the staff actually knowing your specific preferences (your drink, where you like to sit, etc.) vs. just having access to the space?

When your most experienced frontline staff leave, how much "institutional memory" do you feel is actually lost? Is it even possible to deliver a high-level "recognition" experience when turnover is high, or are we just hoping the new hires learn fast enough?