u/Educator_Designer

This won’t take long.

Looking to see if anyone else has dealt with this or has advice.

We were scheduled to take delivery of our Model Y on May 1. We had completed everything — payment made in full, insurance activated, all delivery tasks done. We even sold our second car in anticipation of picking this up.

Then at delivery, we’re told there’s a software issue preventing them from releasing the vehicle.

Okay… frustrating, but things happen.

What’s been really disappointing is everything that followed:

No clear explanation of what the issue actually is

No timeline or meaningful updates for multiple days

No acknowledgment of the inconvenience this caused

No attempt to offer any kind of solution (loaner, rental support, etc.)

Fast forward — now they’ve pushed delivery to May 6 (5 days later), and communication has basically been generic copy/paste responses.

Meanwhile:

We’ve already paid for the car

We’re paying for insurance on a car we don’t have

We had to cancel plans and are now without a second vehicle

On top of that, one of the windows was scratched and needs replacement. They won’t tell me if they’ll take care of that before delivery.

It feels like, if there is not option to take these fringe issues in their systems, they have no idea what to do.

I get that issues happen, but the lack of ownership and customer care here is what’s really frustrating.

Has anyone else experienced something like this with Tesla deliveries?

Did they offer any kind of compensation or temporary solution?

Trying to figure out if this is just “how it is” or if I should be pushing harder.

Appreciate any insight.