u/Dull_Meringue3609

Ordered a Voltas AC from Flipkart with open box delivery. Checked it at delivery—looked fine externally.

Next day during installation, technician finds internal damage (airflow flap broken).

Technician said he’d raise a complaint. It’s been 24+ hours—no update.

I’ve raised a return request myself.

If they reject this saying “checked at delivery,” that’s completely unfair.

Has anyone actually managed to get a replacement/refund in such cases? Or do I need to escalate legally?