u/Dramatic_Produce_897

How can I activate Jio eSIM on a new iPhone in Europe after the older iPhone with eSIM got damaged & is unusable? Customer service says send details & documents by email which is done but they now say no email id is registered for the account. We enquired at a Jio office in India and they said the account owner needs to come in person though customer service said authentication can be done through video call. Now, they have asked me to go to another nearby Jio office and meet the Onboarding team there or come back to the same office on Monday at 4pm to meet the onboarding person. Anyone faced similar problem and were able to rectify it?