Pretty standard situation. I have a desk chair that's perfectly fine, just upgrading to something better for my back. Listed it on Facebook Marketplace, free, collection only, stated that clearly in the post. Added that I couldn't do evenings or weekends because of my schedule.
First few messages were normal. Then I get this response from someone that starts with "hi lovely" and goes on for quite a while. The short version is: she really needs the chair, her current chair is causing her back problems, she works from home, she has a lot going on at the moment, her car is at the garage, her partner works full time, and she was wondering if there was any way I could drop it off since I "already have a car."
I do have a car. The chair is free. I get that. But it's a desk chair, I live about 25 minutes from her, and the whole reason I listed it as collection only is because I'm not running a delivery service. I replied politely saying sorry I really can't do dropoff, collection only as listed. She came back asking if I could "just this once" because of everything she had going on. I said no again, wished her luck finding something.
She left me a one star review on marketplace saying I was "unhelpful and unfriendly."
The chair was free. I was giving it away. I said no to driving it across town for someone I've never met and apparently that makes me unfriendly. Anyway, second person who messaged collected it the same afternoon, no drama, brought a friend to help carry it.