ASM from other stores yells at me
Last night about 20 minutes before we closed a customer wanted to know if we had any of this specific product. I told the customer we did not and he asked me to call around to see if any other stores did. I could not check if any stores had this product because my store does not carry it, therefore it would not appear on the Publix pro app. I called 3 different stores that were within a 5-10 minute drive and on my last store the office staff told me they had the product in stock. This product comes in plastic but also glass. I confirmed with the office staff that it was the glass bottle and not the plastic ones. The office staff at the other store said it was the glass bottle. Because the plastic ones happened to be on sale (bogo), the customer had me ask if the glass ones were too. I asked the other office staff over the phone if the glass ones were also on sale. (Again the glass wasn’t on my Publix pro so I had no way to check). The office staff confirmed with me and told me the glass bottles were on sale. I then send the customer on his way. The customer was very nice especially because he is a regular and tends to be rude a lot about certain things.
About 10 minutes later I get a call from that same store ASM. He calls me and basically yells at me, tells me to do better next time, that the glass bottles were NOT on sale (bogo), and also made a comment saying “just for future reference” in an obvious annoyed manner. He was completely rude and unprofessional.
I assume the office staff at the other store lied to the asm and said she told me it was not on sale?
I spoke to my co workers and my co worker who was right next to me told me she over heard me on the phone confirming it was the glass bottles and that they were on sale (bogo).
I told my acsm about the situation.
Not really sure what to do or how to feel. I feel it was just way out of line for the other stores asm to call me and basically yell at me for something I didn’t do instead of the other stores office staff to just own up to what she told the customer and I?