u/Distinct-Engineer503

▲ 1 r/Dell

Location: Canada

Model: UltraSharp U4025QW (retail price ~ $3,000 CAD)

Second warranty claim in less than 2 months. The first monitor was replaced by a refurbished one (claim was handled within a reasonable timeline, but still outside of their own SLAs), and the IPS panel died just 1 month later.

The second claim was opened on March 31 (Case 225157744), and the initial order showed a November 20, parts availability. After 4 weeks of promises and non-factual communication, I still dont have a delivery date or another comparable monitor and no compensation from Dell (I am not the first owner, so I can't even claim a refund, but warranty is owner agnostic).

I don't recommend buying premium Dell monitors. If you use it professionally (and this is a professional, colour-accurate model with a premium price), you'll have no recourse.

Also, multiple forum and Reddit posts showing firmware/drivers issues for this model and no remediation from Dell side, with multiple compatibility issues with MacOS.

reddit.com
u/Distinct-Engineer503 — 16 days ago