u/Distinct-Cable1799

I live in Poland, and I got a bike from a store here on a Monday and returned it on Tuesday because the chain kept falling off. The staff checked it and said it was a factory fault and that they would repair it. I said no, I paid for a new bike, so why would I want it repaired without even using it? I requested a replacement. They said they would get back to me in 14 days and sent a message on the 13th day saying they would come pick up the bike. Meanwhile, the bike has been at their store since the 2nd day. They said they needed the service team to pick it up and inspect the bike, only to call me on Wednesday asking me to pay for the inspection for a bike I returned the next day. It was taking so long, so I told them I don’t want a replacement but a refund. It’s been 25 days and still no heads up. I want to get a new bike for the time being, but I’m scared I might be forced to take it and I’ll end up with two bikes. Mind you, they didn’t have the bike at the store, so I picked it up on Monday and had to pay 120 zł for them to assemble it.