u/Different_Piccolo278 — reddlx

I am seeking immediate assistance to resolve a major billing contradiction that your phone agents refuse to put in writing.

The Issue:
I canceled my service and returned all equipment in December 2025. I received a formal cancellation email for line (907) 830-6609 on March 6, 2026. Despite this, I am being billed $151.98 for a period after my cancellation.

The Evidence:

Verbal Contracts: I have spoken to agents on March 31st and again today (April 30th). Today, an agent named Justin provided Confirmation Number: 98405386700110 and explicitly stated my balance is $0.00.
Recordings: I have audio recordings of both calls where agents told me the balance is zero and instructed me to "disregard" the overdue emails.
The Contradiction: When I asked Justin for a confirmation email of the $0 balance to protect myself from debt collectors, he claimed he "couldn't send it" because the account is closed. However, Xfinity has no problem sending me automated "Overdue" invoices to the same email address over and over again with debt collector. The Collection Threat: notice containing a "Mini-Miranda" disclosure ("This is an attempt to collect a debt") and CA Debt Collector Lic. #10316-99.

What I Need:
I have already filed FCC Ticket No. 8638532, but I want this resolved today. I need a member of the Digital Care Team to:

Manually clear the erroneous $151.98 balance.
Send me a formal Statement of Account or email showing a $0.00 balance so I have a paper trail for my records and Debt Collection Protection.