Hi everyone,
I’m looking for some advice on dealing with Vodafone Ireland. I'm currently an existing customer with an iPhone, but I’m trying to upgrade to the Samsung S26 Ultra on the €0 upfront deal (€65/month plan).
The website keeps glitching every time I try to check out. I suspect it’s because I technically started a port over to Sky Mobile a few days ago (which I now regret and want to cancel/stop).
Before I spend my Tuesday morning on hold to 1907, I wanted to ask:
1. Online vs. Phone: Has anyone had better luck getting a "loyalty discount" or bill credit by calling in rather than using the site?
2. Adding a Line/Porting: Since I’m already a customer, do they actually give you a better deal if you tell them you’re staying instead of porting to Sky?
3. The "Glitch": Has anyone else been stuck in "Order Purgatory" where the site won't let you upgrade? Did a phone agent actually manage to fix it and honor the €0 upfront deal?
I’m basically choosing between a 3-year "Swap" deal with Sky or staying with Voda for 2 years. I’d much rather stay if I can get them to throw in a bit of a discount for the hassle.
Any tips on what to say to the loyalty/retentions team to get a result would be massive. Thanks!
u/DifferentKoala5706
Hi everyone, looking for some advice from anyone who has dealt with Sky Mobile Ireland returns.
I’m currently in the 31-day cooling-off period for a Galaxy S26 Ultra bundle. I’m planning to return the phone and the "free gift" Galaxy Buds4 Pro because I’m switching to a different provider.
The issue: While trying out the Buds, I accidentally tore one of the silicone ear tips. It’s a clean tear, but it’s definitely damaged.
I paid a €350 deposit upfront. My concern is that when I send the Buds back to the warehouse via An Post, they’ll see the torn tip and deduct a massive "diminished value" fee from my refund—or worse, charge me the full retail price of the Buds because they aren't "perfect."
My plan: I was thinking of buying a set of matching 3rd party silicone tips (or memory foam ones) from Amazon, swapping them out, and filling the spare tip packet so the box looks "complete" and uniform.
My questions: 1. Has anyone returned a phone/gift bundle to Sky Ireland with a minor missing or damaged accessory? 2. How thorough is the warehouse inspection? Do they actually check the material/brand of the silicone tips, or just check that they are there? 3. Am I risking my €350 deposit over a piece of rubber, or am I overthinking it? Any experiences with Sky’s return/refund process would be hugely appreciated. Cheers!