MG Hector gearbox issue post service, Dealership now blaming corrosion and asking ₹1+lakh
My 1-year-old MG Hector (8,000 km driven, under warranty + insured) developed a gearbox malfunction immediately after the 3rd service.
Initially, the dealership said it was a “shifter issue” and claimed they fixed it by reinstalling the same shifter. But the car failed again during delivery itself. They first said they will replace it with a new gearbox (as it is under 3 yr warranty) but later rejected.
Now they’re saying a connector/wiring under the bonnet has corrosion/rust and the entire wiring harness may need replacement costing ₹1 lakh+.
Important points:
- No gearbox issues before service
- Problem started right after service
- Engine bay was washed during service
I’ve never touched/opened anything under the bonnet.
Diagnosis changed multiple times. They stated that MG asks for additional steps to perform before sending their technician, so they found the corrosion issue with that.
Does this sound normal for a 1-year-old car? Can engine washing/service handling cause this kind of issue?
They are pushing for insurance claim but saying 50% chance of getting it. What can I do guys, this was the first car I bought.
TL;DR:
1-year-old MG Hector started showing gearbox errors immediately after service. Dealer first blamed shifter, now saying corroded wiring/connector needs ₹1 lakh replacement and may not be covered under warranty. Issue started only after service.