Spoke with an xfinty supervisor on April 28th 2026, to possibly reactive my internt servcies. he told me he would credit/reverse all past due charges. The internet was activated April 29th 2026, then xfintiy disconnected the services April 30th, 2026. And the supervisor i spoke with today on April 30th said they would not credit the past due amount. Very frustrating being told one thing then something completely different without any notice. Would like xfinity to review the call on April 28th 2026 with the supervisor. And credit the past due amount like promised.
u/Dense-Material-7677 — 13 days ago