Hello,
I filed a dispute with Citi in January of 2026. We stayed at a hotel and the hotel wasn't as advertised. We informed the hotel we were leaving, they said they didn't have a refund policy but were confident we could work something out. Booking.com reached out to the property on our behalf for a refund and confirmed they were going to issue a refund for 4 nights. They never refunded us so I disputed the charge.
Citi never sent me an email or letter requesting documentation so it ruled in favor of the hotel. I had to pay the whole $6000. I called and they reopened the dispute and I submitted documentation... in February.
Everytime I call their dispute center they all say the same thing: "7-10 days, we need more time."
I submitted the CFPB but I don't know if that will do anything?
Does anyone have any suggestions on who I can reach out to, an email, a number to call? Post on LinkedIn, socials?