Hi everyone,
I’m facing a major billing crisis and really need some advice or guidance.
My regular monthly bill is around 5,700 PHP. However, a child accidentally enabled the "Ocean Mode" (Mobile Priority) data on my account. Because of this, my current balance due has skyrocketed to PHP 658,422.56 (approx. $11,500 USD).
I have already contacted Starlink Customer Service, but they are strictly denying any refund or adjustment, stating the data was consumed. This is an impossible amount for me to pay, and it was a genuine honest mistake by a minor.
Account Region: Philippines
Total Amount: 658,422.56 PHP
Status: Support Ticket closed/denied.
Has anyone else dealt with accidental data overages like this? Is there a specific way to escalate this to a billing supervisor or a consumer protection agency that Starlink responds to?
Any help or similar experiences would be greatly appreciated. Thank you.