This is an absolute longshot. We just purchased this $1600 french door Criterion fridge from Menards after our Maytag went out. I replaced the supply line with a new shut off and hooked the new fridge up and dispensed about 5 gallons out of this thing; however, every single time the icemaker goes to cycle and fill the tray (which I cannot catch it in real time) it is somehow not going from the fill tube into the tray it is leaking down the side of the inside of the freezer and up and over the seal and TOP of the freezer door and the cycle amount of water ends up on the floor.
Does anyone have any ideas? I called the customer support for the 1 year warranty, but they said 24-48 hours before a technician would even reach out. Fridge was level, I tilted it back. I do noticed the freezer door is lower than the fridge, but the instructions say to only adjust the fridge door not the freezer.