I’m just wondering if there is a schedule to the outages that have been happening for the past 1-1/2 to 3 months. Typically about 15-30 minutes before I lose internet and TV service I have received text notices from Xfinity services about identifying network performance issues. At least twice per week in the last month, and notices since Feb 25, 2026 similar to the attached.
Only 1 time over this period was the work or outage announced in advance, and that was the day before the work was being done (notified on 4/15/26 that work would be performed on 4/16/26).
I am assuming that the work is part of Xfinity’s Network Modernization as speeds are increased and new WAN IP addresses are rolled out. But unplanned and unexpected outages twice a week for 2-3 hours for two months should require more advance notice than just before an outage, and the notices all state “we’ve identified a network performance issue that may be affecting your Xfinity service”. Starting on 2/25/26 and the most recent received today 4/30/26.
You can’t reach support any longer, it’s just a chat bot. If I ask a question about the outage, I just get a response that I might be experiencing Xfinity Service performance issues. It’s infuriating.
#outages
#networkperformanceissue
#xfinityservice
#mplsstpaulmn
#support