u/Dariodiogo5000

I want to share my current experience with Klarna and AliExpress because I honestly do not know what else to do anymore.

I purchased a drone through AliExpress using Klarna payment services. The item arrived defective and did not function as advertised. I immediately requested a return, but the seller initially refused, so I opened a dispute through AliExpress.

AliExpress then instructed me to return the item using their provided shipping label, which I did immediately and exactly according to their instructions.

Important:

• I have tracking proof showing the seller received the returned item
• I have photos of the return process
• I even recorded a full video showing the packaging process from start to finish, including the item inside the box and the shipping label being attached

Despite all of this, my refund was refused without any proper explanation. The seller now has both the returned item AND my money.

So i contacted Klarna and requested their help to solve this issue

I got a message back statin that the seller has provided all they needed and they found that the item sent is incorrect and the return was fraudulent, case closed now i need to pay and no one would see my reply to set email and even if that was the case i am still liable and i had to pay withing the timeframe they have imposed.

What is even more concerning is that Klarna never once contacted me to request evidence from my side before siding against me. At no point was I asked to provide my tracking proof, photos, video evidence, or any counterstatement regarding the seller’s claims.

Instead, Klarna continued demanding payment, sending overdue notices, threatening collection costs, and eventually limiting my account, despite the dispute still being unresolved.

I have repeatedly attempted to contact Klarna through official complaint emails and support channels, asking for the case to be properly reviewed and requesting that the payment be paused during the investigation. So far, my complaints and follow-up attempts have largely gone unanswered or avoided.

I understand investigations take time, but forcing payment while ignoring the customer’s evidence and refusing meaningful communication feels extremely unfair.

What concerns me most is that I found many similar stories online from people claiming they returned items to AliExpress sellers, the items were received, yet refunds were still denied afterward.

At this point I am posting publicly in the hope that:

• Klarna properly reviews my case
• My account limitations and collection threats are paused
• Someone from Klarna support finally reaches out
• Other consumers become aware of these issues

If anyone from Klarna support sees this, please escalate my case and actually review the evidence I have available.

I am fully prepared to provide:

• Tracking proof
• Photos
• Full return packaging video
• Copies of all correspondence and complaint emails

Has anyone else experienced something similar with Klarna + AliExpress disputes?

I am here to expose the AliExpress warehouses/distributeurs that are in Europe. I explain If you order so. Thing from AliExpress that comes from China and you are not satisfied or has damage or any reason you have to return it, you open a dispute state your case and most of the times you get a label to send back your product and get a refund. (this is best case scenario if Ali does not ask you a buch of unreasonable stuff before they give you the return label) but if you order from Ali and says it will come from a warehouse in Poland, Germany, or France be careful, if you return your article they will make a video of a random opening and state it is your package then say what you return is not the correct item and void your refund claim and you will get nothing. No article back, no refund, no appealing. I had this happening to me 2 diferent occasions over the last year where I always appeal to klarna and get my money back with their help, but now they send this random article opening to klarna and stated I am fraudulent so klarna refuses to help. Even when I have a video of myself packing the article, printing the label, showing the label to the camera so the return numbers can be matched and the confirmation that the article has been sent using the label provided by Ali express. Now I am labeled as fraudulent by klarna I am trying to fight it but I don't know how will it end. Be careful. If this happened to you please coment, if not yet please share so they don't get away with it.