My server drained thousands of credits whilst inactive, and now it has been closed so I cannot view the transaction log. Help?
Hi, this is for support more than anything as I could not find any email address.
I set up a server a few years ago on Exaroton, and eventually it got quite active when me and some friends were playing on it often, so I created a credit pool for it and me and another friend both input credits to top it up so it would not run out for a *long* time.
However, when life got busy and none of us were really using it anymore, around mid-last year, I tried to connect onto the server and it wouldn't work. When I went onto the site, it showed that there were no credits in the server pool anymore - so the server couldn't boot.
I didn't understand how this was possible, even if someone had been going onto the server every now and then - I did check the logs and noone had connected on in months so the server had been closed/off the entire time - it shouldn't have used that many credits.
When I looked in the transactions section I remember seeing the 10 credits per month charges to keep the server going - that I completely understand. However, there was also one (or possible multiple, I cannot fully remember) really large transaction for uptime, where the Math did not make sense for how many hours it said it was on for, and also - I double, triple, quadruple checked the logs, and no-one had joined, so why did the server boot?
Now, about a year later, I have managed to log back in and can see that the server has been closed due to inactivity - fair enough. I tried to restore it, but it keeps saying there's no backup - I *know* for sure I used to back it up allll the time because I'm always so paranoid that with mods, something could corrupt and I'd need to have a previous version to restore to. Is it because of the inactivity that the backups have been deleted?
I'm frustrated because I was going to report the credits issue (the main issue here) last year but didn't find the email address, and now I cannot actually go in to the server to screenshot the transactions and logs again, to report it (I am on a new device so do not have the proof nor saved backups from previously).
Please help!
TIA