u/Dademadeit

HELP - I sold my first item on ebay - a like new Bottega Veneta handbag. It was well documented with photos, and it completed authentication. The buyer is now returning it (and ebay accepted, I have a no returns policy) because of an "odor". There was NO odor when I shipped the bag. I'm concerned the authenticator damaged it OR I call BS. Have any of you dealt with this? WILD.