Modem speed drifting lower over time
I have 2 years of documented conversations with Spectrum technicians showing that after a Spectrum modem is Reprovisioned, the speed correction only lasts for 10-14 days. I've been through at least 2 dozen new modems. More visits from fields technicians than I can count, complete site rewiring and still NO FIX.
I've written in to their corporate support team requesting escalation to engineering to verify the modem profile, boot file, account speed tier, and CMTS provisioning. The response I keep getting is along the lines of "We don't have an engineering team. The internet comes into Spectrum, and we divide it up between the customers." Really? 😂😂
Spectrum has a problem with signal degradation that they don't want to acknowledge, or just are really that poorly trained on their own systems.
When a Senior tech tells you that it's raining in Michigan and that's why the internet is out in Florida, you know you're talking to the wrong person.
Time to come out and admit you have a problem that needs to be fixed.