u/DJLuckyRabbitLA

I have talked to customer service and have had no resolution. I am trying to update it with my new legal name. I have submitted my passport, driver's license and Court Order Decree of the legal name change. Both the initial person and supervisor were useless in helping me and said their system would not allow it. They suggested I close my account and open a new one. I do not want to do that, I have had my account for over 15 years! How can they deny my legal documents?