u/DCA_acc

Hello there!

Today, we had a client who is having issues staying logged in to his Bluehost domain email using the new Outlook. Here's whats going on and what we've tried so far.

• The user is unable to stay signed in. He keeps getting prompted to enter a password
• ProcMon log shows that Outlook is able to successfully query the folder with the correct "RT.bin" file, however it is unable to read the file with it throwing a NAME NOT FOUND error in the log
• We are able to locate the "RT.bin" file in the "Olk" folder that it is referencing
• We were able to log in to this same email on a different computer using new Outlook with no issue
• We were also able to log in to a test@domain email on the client's computer with no issue also using new Outlook

Wondering if anyone else has had this specific issue before and could offer some guidance on how to fix?

Hi! Recently, we had a client who is having issues staying logged in to his Bluehost domain email using the new Outlook. Here's whats going on and what we've tried so far:

• The user is unable to stay signed in. He keeps getting prompted to enter a password
• ProcMon log shows that Outlook is able to successfully query the folder with the correct "RT.bin" file, however it is unable to read the file with it throwing a NAME NOT FOUND error in the log
• We are able to located the "RT.bin" file in the "Olk" folder that it is referencing
• We were able to log in to this same email on a different computer using new Outlook with no issue
• We were also able to log in to a test@domain email on the client's computer with no issue also using new Outlook

Here is the error from ProcMon:

"4:59:08.4324758 PM","olk.exe","6156","CreateFile","C:\Users\attyr\AppData\Local\Microsoft\Olk\data\1\6174746F726E6579726F624066697274686C61772E636F6D\6174746F726E6579726F624066697274686C61772E636F6D.RT.bin","NAME NOT FOUND","Desired Access: Generic Read, Disposition: Open, Options: Synchronous IO Non-Alert, Non-Directory File, Attributes: N, ShareMode: Read, Write, AllocationSize: n/a"
"4:59:08.5368252 PM","olk.exe","6156","CreateFile","C:\Users\attyr\AppData\Local\Microsoft\Olk\data\1\6174746F726E6579726F624066697274686C61772E636F6D","SUCCESS","Desired Access: Read Attributes, Disposition: Open, Options: Open Reparse Point, Attributes: n/a, ShareMode: Read, Write, Delete, AllocationSize: n/a, OpenResult: Opened"

Another error from the Olk log:

20752026-05-13 23:25:55.424[]          3704Interop message receivedmessageXnh|v|d2|call|1d|18|getAccessTokenSilentlyV2|*****| 20762026-05-13 23:25:55.424[]          3704PIE defaultpieLogNamenonPInvokeMessagepieLogSeverityinformationpieLogMessageLength66pieLogMessageMessage did not start with app/pie content type and/or messageNamepieLogContext1pieLogSubcontext0 20772026-05-13 23:25:55.424[]          24164Checking whether required directory existspathC:\Users\attyr\AppData\Local\Microsoft\Olk\data\1\6174746F726E6579726F624066697274686C61772E636F6Dexiststrue 20782026-05-13 23:25:55.424[]          24164CredentialDestinationPath: pathC:\Users\attyr\AppData\Local\Microsoft\Olk\data\1\6174746F726E6579726F624066697274686C61772E636F6D\6174746F726E6579726F624066697274686C61772E636F6D.RT.bin 20792026-05-13 23:25:55.613[]          24164TokenStorageErrorResponse: correlationid0eda5c7a-fde3-befe-4882-68584d5e45catokenStorageAction1accountIdWuniqueIdentifierWstatus2subStatuserrorMessageWFile stream creation failed for file C:\Users\attyr\AppData\Local\Microsoft\Olk\data\1\6174746F726E6579726F624066697274686C61772E636F6D\6174746F726E6579726F624066697274686C61772E636F6D.RT.bin 20802026-05-13 23:25:55.613[]          3704Sending verb result responsemessageXnh|r|d2|r|*****| 20812026-05-13 23:25:55.613[Tel.Req.]  25232GetTokencorrelationid0eda5c7a-fde3-befe-4882-68584d5e45caresult3emailHintPresenttruewwwAuthenticateHeadersPresentfalseisInteractivefalseforceSignInfalseidentityProvider8oldTokenPresentfalsechildAppId 20822026-05-13 23:25:55.613[]          25232GetTokenLocalLogcorrelationid0eda5c7a-fde3-befe-4882-68584d5e45caresult3emailHintbc3160073d4324c86398881ad1dc9862881e0aca02a5f0002a189fb992f0277f@shadow.outlook.comresourcehttps://outlook.office.com/scopeaccountIdW6174746F726E6579726F624066697274686C61772E636F6DwwwAuthenticateHeaderValuesisInteractivefalseforceSignInfalseidentityProvider8secretType0oldTokenHash0batchedCorrelationIdnestedAppIdchildAppId 20832026-05-13 23:26:06.064[]          3704The app activation state has changedappActivationStatefalse

Wondering if anyone else has had this specific issue before and could offer some guidance on how to fix? Thank you!