

I tried to deliver this shop and pay order and the app was either glitched or the customer somehow didn’t enter an address for me. I reached out to support to resolve, they tried to contact the customer, and when they couldn’t cancelled the order. I was told to dispose of the order and then I immediately got an incident report. I followed up with info and these screenshots, but I think they put me on shop and pay probation. I’m a top shopper and almost exclusively do those orders over the weekend. This weekend I got 0 orders to shop. I asked support about it but they just keep saying my account looks fine and there’s no restrictions. Anyone have any insight or experience with this kind of thing? I’d much rather have my job over an iPad and wasn’t intentionally trying to steal the customer’s order.