Hi everyone,
I am in the middle of an absolute nightmare with my small business Facebook page and Business Manager.
My account was compromised, and I was flooded with official notification emails showing that two completely unauthorized users had joined my Business Manager as admins:
Mateo Vega (Email: 2b2b7f84d8fa@drmail.in)
Hoàng Phúc (Email: kevinfalconembroidery@yopmail.com)
Right after they joined, my access was severely restricted, and they have disabled my account/page permissions so I cannot kick them out. They are clearly attempting to use my linked payment methods to run fraudulent ads.
I have already frozen all of my linked bank cards to prevent financial loss, but I am completely locked out of managing my own business assets.
Has anyone dealt with this specific yopmail/drmail exploit recently?
I can't get through to standard Meta support, and the "Meta Verified" route is giving me a permanent "Something went wrong" waitlist loop.
- Is there an active direct support form or email that actually gets reviewed by a human?
- What are my best options to escalate this to Meta's security team to force-remove these unauthorized admins?
Any advice, forms, or workarounds would be life-saving. Thank you!