I'm calling as soon as they are open, but switching to Metro 20 days ago has been absolutely horrible. I'm coming over from Mint because I needed a monthly plan bill in order to have cell phone protection from my credit card. I signed up from a direct link from their site which states a 35GB limit, however my plan locks me to 10GB.
Initially, the onboarding process took over 3 hours as I could never receive the code they were sending me. That was a major red flag, but I brushed it off as onboarding is a one time time process. The agent over the phone could not understand what I attempted to explain. I went to the nearest store and left without my problem being resolved. I ended up receiving the code out of nowhere on my drive home after giving up.
My current speed is 0.06 Mbps. I quite literally cannot play a 144p video without buffering. That's not reduced speed Metro. It's unusable.