So I ordered a Pre-Workout supplement from GNC on April 29, 2025. Package arrived on May 2 and I was hyped to finally try it - except when I opened the box, it had Creatine Monohydrate inside. A completely different product I never ordered or wanted.
Here's the thing - The packaging clearly shows my name, my order details, GNC's branding - and the wrong product inside. It's all on tape.
What happened when I contacted support:
• Reached out to customer support immediately - they refused to process a replacement or refund
• Called them directly - same answer, flat refusal
Showed them the unboxing video proof - still refused, no valid reason given
I paid Rs. 1,099 for a pre-workout and received a product I didn't ask for. This feels like a textbook case of a fulfillment error that they're just stonewalling instead of fixing.
Has anyone dealt with GNC India doing this? Did they eventually resolve it or did you have to escalate?
Any advice appreciated..