Ever had to install a server without the right cables, parts, or support? Yeah that’s me
I’m currently in a helpdesk role where I’m expected to handle a wide range of responsibilities across Tier 1–2ish. This includes basic tasks like password resets and account renewals, as well as administrative work such as ordering devices, submitting PRs/POs, and managing a horrible inventory.
At the same time, I’m also responsible for higher-level technical work like installing ESXi servers, configuring systems via console connections, and supporting infrastructure deployments. I split time between two locations and often operate as the sole onsite support with no backup and no backup parts or devices!!!!
For example, we’ve received incorrect server components (like missing or wrong mounts), or the wrong type of hardware altogether (fiber ordered instead of copper). There have also been situations where I didn’t have the necessary equipment on hand—such as properly sized Ethernet cables, console cables, or the correct connectors—which delays progress and puts me in a tough spot when communicating with the business esp when people are hunting you down
Total background: ~1 deskside exp
At what point does a help desk job stop being help desk?