u/Cool_Giraffe6495

I’m stumped. I’m wondering if anyone has #3 setup and working.

1.      The NVR is on local protected network. Hik-Connect app works fine when connected via local WiFi.

2.      Connecting from an external Wi-Fi (friends’ house), I can VPN (using WireGuard) to my network and Hik-Connect works fine. No issues.

3.      Disconnecting WiFi and only use Cellular service. I can VPN to my network. Hik-Connect tells me I’m “offline”. I can open a browser (on the phone), connect directly to the NVR using the IP address without any issue!

Since I can use the browser (while on Cellular VPN), tells me that I have a good connection, so my issue is either with the cellular network blocking a port/MTU, or with Hik-Connect wanting to go to Hikvision cloud first.

I tested different ports/MTU and different cellular service providers, that didn’t make a difference. Thus, I am suspecting it is Hik-Connect.   Any suggestion or idea to try to solve this issue?

I currently have an Annke NVR & cameras serving outside home perimeter. The model I have is few years old. It is a rebranded DS-7608NI-k2/8P.

I would like to upgrade to either DS-7608NI-M2/8P or perhaps DS-7716NI-M4/16P.

I don’t think I need an AcuSense NVR (like a DS-7616NXI-K2/16P). My thinking is if I’m planning to buy/add AcuSense cameras, then I’ll get the benefit of AI in the camera, and would make sense to go with M series NVR. Any thoughts or comments?