HyperX refused support for my Cloud III Wireless even though it was sold with a 2-year warranty
I honestly cannot believe the experience I just had with HyperX support.
I bought a HyperX Cloud III Wireless headset because it was advertised with a 2-year warranty. Now, after about a year of normal use, the USB wireless dongle suddenly died completely.
The dongle:
- No longer lights up
- Is not detected by any PC
- Does not appear in Device Manager
- Does not work with different USB ports
- Does not work with the USB-C or USB-A connection
- Does not work on multiple devices/computers
I tried literally everything possible. The headset itself still works perfectly through the 3.5mm cable, so the problem is clearly the USB receiver.
I contacted HyperX phone support and was basically told that they “can’t do anything” because the product supposedly has no warranty coverage. That makes absolutely no sense to me considering the product was sold with a 2-year warranty and is still being advertised that way.
Has anyone else experienced this with HyperX support? Is there any way to get a replacement dongle or actual warranty assistance?