u/ConsciousEquipment

...we have a significant issue with Anydesk, on about 6-7 out of 10 clients the screen access permissions are not properly recognized by Anydesk and so the sessions doesn't work.

Of course these permissions are granted under the system settings. What makes it a huge problem is this: the common workaround to get it to recognize that is HAS these permissions is removing the app from the settings panel and dragging it back in (or using the - and + buttons). This usually works. However, the users cannot do this on their end because we grant the permission for them through a MDM profile. With that, these settings are fixed and greyed out on their Mac. Screenshot

So:

• if I do NOT pre-grant the permission, the users have to do all of this. Some cannot do it at all, and for others it might STILL fail to recognize so having to do this repeatedly BEFORE we even get to a session is not acceptable.

• if I DO pre-grant the permission, and then AnyDesk doesn't recognize, it's all over because the panel is locked out and we cannot get AnyDesk to ever recognize the permissions.

...what can be done here? It all hinges on AnyDesk to actually recognize its permissions.

I know it's specifically AnyDesk that fails me here because ALL other Apps, such as MS Teams, DisplayLink Manager, Chrome etc all of them work with that same setting on these Macs. Permissions are switched on once, and I can screen share through the apps immediately, it is ONLY AnyDesk that does not recognize that. And I am talking over 50 devices here, so its not a fluke.

I have a Help & Support form in our AnyDesk dashboard, however it only allows 255 characters and I can't describe this properly with such few characters, also I have heard nothing good in terms of their support agility. How should I submit this there? Does anyone have a e-mail address?

HELP please

Soooo can I share a confusing thing that I saw today, we had a bunch of people of a sub-company that we own suddenly be unable to see and join shared channels in Teams. I got on the call and thought ah it's because they're guests, they have a different domain. But then wait, these people were able to work in that channel before and some DO have an UPN with our main @domain. So it didn't make sense to me why they cannot be in there anymore.

And get this, Copilot even offers to be asked what is going on. So of course I ask it to diagnose and it tells me they cannot be added to a shared channel at all. Even that specific user who WAS in there cannot be added. And then it said to invite them as members to that Team to get them in the channel...now, I am actually glad I didn't follow that because it would have given them full access to everything from that Team, maybe required changes in licensing etc like how come it even suggests that....then I started questioning myself, if I am misremembering things and they never had access.

(I did call them back and after probing a lot more and eventually testing it with three different @domains users I noticed a pattern which ones have no access... turns out it was a misconfig in the cross-tenant settings about which external identities are allowed. That was all and they have access again)

....Am I tripping?? How can Copilot have it so wrong when THIS Microsoft page right here clearly mentions these exact settings at the bottom. Manual google search can find it. How come it doesn't know about that, but especially if its configured like that (!) in our tenant, wherein I was asking about it...and yet here is screenshot of Copilot giving contradicting info literally in its own Admin Center. Why??

(there was a longer conversation, and I did remove some stuff for brevity and privacy obviously, but it getting that wrong was the key point to giving me 2-3 fully wrong instructions)

Disclaimer, english is only my second language. I am sure some of you are super seasoned and would have seen the problem in a second, well I am fairly new at this and needed to investigate it for a while...and no joke, I probably wasted a whole hour today because of Copilot telling me that's it not even supposed to be possible!!! lol I will mark this post as RANT just because of that!

I had never seriously used it at work before but I lurk here some times and felt like Copilot is frowned upon, I can now see why... Has anyone else had this stuff happen, do you even use that to diagnose problems? Is other AI better at this?

in summer 2024 a bag with my iPhone 14 Pro was stolen at a bar in Spain, I have since only ever seen it as marked as lost in Find My. Then I saw it's been online yesterday (now last week) and it's in China. I don't live anywhere near that continent and have never been there.

I am just curious can they do anything with it? Does that mean that at least the motherboard is still somewhere out there and someone is trying to use it?