Cashiers Can’t Find Transaction for Return
Hi all. Hoping to get insight from cashiers. I tried to return an item I bought yesterday but they said they couldn’t find the transaction. I had the card I used (confirmed by double checking my bank statement) and entered my phone number (only phone number possible). They said they couldn’t find any transactions with my card or phone number despite the fact that I had made two separate purchases there this week. They said they could only scan my ID and give me a gift card. They also said it’s impossible for them to look at any past transactions or re-print a receipt after the transaction is closed. I don’t typically shop here and the gift card to me is kind of waste since I likely won’t have a need to shop there for at least another two years. It’s not a big deal but I just can’t wrap my mind around such a poor system and I didn’t want to keep bugging the teenagers working the registers.
Having worked sales/cashier jobs, I find it hard to believe that there is no way to pull up past transactions per day or by a card number. Does the system not track every transaction? Is there really no way for cashiers to find past transactions?
Thanks
Edit: The item had the tags. I didn’t have the receipt. At other stores, I can typically return something using the card used for purchase and/or phone number if I no longer have the receipt.