u/CommunicationAware88

So my 43M husband and I 41F were each purchasing a dollar general gift card (they can be used like cash to load the gaming wallet app Skrill, and are an easy, fee free way to move cash or money from a debit card to Skrill as late as 10 pm for online shopping or whatever purposes. Not all our debit cards will link in the app to transfer in). Husband grabs 2 new gift cards on his way to the register, hands a blank gift card to the cashier, he rings it up. Husband pays. Gets receipt and presumably the card. Husband had grabbed 2 blank cards off the shelf one for himself one for me, so he had mine ready and hands it to the cashier (here is where we suspect failure). The cashier has trouble scanning the card, it beeps but isn't bringing up the correct screen on the computer. I ask if maybe we should try a different card, Husband goes and grabs one from the shelf. It scans, I pay, take my card, we go. When Husband checks on his card, its as if it was never activated or purchased. No balance or transactions. Checking the receipt, the last 4 digits of the card we loaded do not match the last 4 of the card we left with.

So, either my husband accidentally handed the cashier the just loaded card instead of the new blank one, it wouldnt scan because it was already activated, and the loaded card either went in the trash, cashier reshelved it, pocketed it??? Or, something similar. We have all relevant receipts, transaction history for the cards we used to purchase, luckily it was 20ish min before close when we made the purchase. We are going back to the store first thing when they open tomorrow to see if we can figure it out by rolling back cameras possibly. We hope that the originally purchased card is still unused and we can have that value transferred to a different card. Husband is currently in the rain dumpster diving in their parking lot hoping it got tossed in the trash on the top layers and he can find it. (We are two very different people lol. Im gathering receipts, digital trails, looking up corporate contact info, and he's putting on a slicker suit and rain boots to try and find it)

My question is have any of you had issues with dollar general gift cards not being loaded correctly? Or lost/stolen cards? We're you able to recover the vvalue? This was $200 we would like to not lose! 😳😅😵‍💫

So April 30th my husband 43M and I 41F were pulled over, and both arrested, he for unpaid traffic tickets and myself for a failure to appear from 2023 when I was hospitalized with a cancer diagnosis and missed court.

So, my husband's brothers ex wife gets a phone call from someone claiming to be a detective, saying my husband has been arrested and someone needs to contact him to keep my husband from getting in a lot of trouble. She has been divorced from my brother in law something like 20 years, so she contacts my brother in law, who then contacts their mom.

My mother in law, 76F calls back the "detective" with the contact info passed along to her.

This is where the details get fuzzy because the info is second hand, but she had trouble contacting these people and removed/turned <<something >> off with their direction on her phone to be able to contact them. They claimed my husband was in big trouble, they were doing him a big favor and offering him a program so he could pay some large amount of money and get out of jail. She asked for a moment to talk to her husband and was pressured to go ahead and pay, so she hung up and called the bondsman who told her that was absolutely just a scam.

So anyway! When she leaves work in a couple hours, she's coming by to let me look at her phone and fix whatever scam blocker settings they had her change, and ensure there's no malware or remote desktop stuff installed. Anything in particular settings wise (Samsung galaxy) or otherwise I need to be watching out for in addition to security scans?