So I submitted a request for accommodations along with pre existing documentation outlining my disabilities several weeks ago when a sudden policy change began affecting my work (this change happened in the middle of my shift and I submitted my request before the start of my next shift). I was told I should receive a determination within 1 week of providing any requested information. I provided extra requested documentation a few days later, and when HR returned with questions about specifics of what an accommodation meant they refused to speak to me about it and allow me to clarify again demanding documentation from a provider. I provided it begrudgingly within a couple days. They have repeatedly called me although one of my requests is to be contacted via email as my disabilities affect communication, emotional regulation, and stress response. This is all verified in all of my documentation. After a week I followed up again asking for the second time (I asked the first time I spoke to them) for temporary accommodations due to the delay and received a copy and paste email with an FAQ attached that said I should have received a determination on my accommodations within 2 business days of providing information. I followed up again noting that the email only raised more concerns about the delay, and did not address my request for temporary accommodations. After several days with no reply I escalated to higher up HR providing a timeline and they confirmed they would investigate.
within a few hours of their confirmation I received another request for extra documentation from regular HR this time they want me to provide documentation “from my provider” stating “the start date of my accommodation request”😂😂 a couple issues with this.
1 a provider is not part of the start of an accommodation request. An accommodation request is initiated when the employee notifies their employer that they have a disability and need accommodations. And the start date of an accommodation request is the date that that notification takes place. I do not have to talk to a provider or provide any documentation in the initial request legally. Nor did I. I provided documentation I already had for school which outlined my disabilities, affected major life activities, severity, functional limitations and suggested taking extra breaks as an accommodation which was all I initially requested.
And 2 how would my provider.. legally sign a note.. detailing when an initiating process took place that they were not a part of?.. It’s absurd. Seems like they are trying to come up with excuses to further delay accommodations.
I replied to the email requesting clarification because the date I requested accommodations is written in the email they sent me as it’s the date the HR case was opened. And the deadline in the email they sent today for giving them this new provider note is well past. But that deadline is several days after the email I received from them stating they had received all the information they had requested.