u/Clear-Pomegranate839

Hi,

I’m currently working on improving the setup of my conversation AI and am wondering how good I can expect it to become? So far it seems impossible to set it up so that it can respond logically to more nuanced conversations. I’m setting it up for a mechanic, and so if I ask it “I have a knocking sound from my engine, what could it be?” It would respond something like “that could be x y or z but hard to know for sure without inspecting, when could you come in?” If I then would question it and say, no I don’t think it’s x I think it’s y, it would just revert to almost the same message it sent previously, it doesn’t know how to continue the conversation intelligently from there. Is that just because of its limited memory? It can only respond to one message at a time? Or have I just prompted it wrong? Does anyone have any expertise on the subject? Please help!

Hi!

I just signed up for gohighlevel intending to sell Conversation AI and basic automations like automatic messages asking for reviews etc as a SaaS. I’ve been playing around a bit with prompting the conversation AI and I have not really gotten it no never break in logic and sometimes it just acts really weird. so the only way I see is selling this as an obvious AI that can handle basic customer questions and book a time. However I am doubting that this will actually be effective for ROI, since I think most people would not book an appointment using the AI. How are you pitching this? Even when you demo to the client it will not seem like an intelligent Ai system.

So my question is, am I wrong? Do SaaS clients like mechanic shops, plumbers see a value in having an AI answer their missed calls and texts, and do their customers actually end up booking through this basic version of an AI with clear limitations in context awareness.