Superbuy to Italy review – got hit by volumetric, pushed for repack, got ¥103.20 refunded
Parcel arrived in Italy, so here’s my final review.
This was a Superbuy haul to Italy using European DHL Duty-Free Economy Line. Overall, the final experience was good, but the process was not smooth from the start because the parcel was initially packed too inefficiently and I got hit by volumetric weight.
That’s the main reason I’m posting this: not just to say “haul arrived”, but because I think the shipping side of this parcel is actually useful for people who ship to Italy/EU and want real numbers.
## Shipping details
- Agent: Superbuy
- Country: Italy
- Line: European DHL Duty-Free Economy Line
- Initially paid: ¥638.21
- Initial estimated chargeable weight: 6630g
- Initial parcel size: 40 × 39 × 34 cm
- After support review / repack: 4900g actual, 39 × 32 × 35 cm
- Final refund received: ¥103.20
- Final net shipping cost: ¥535.01
## What happened
At first, I wasn’t happy with the parcel because the initial packing clearly pushed the cost up through volumetric weight. I contacted support, pushed the case, and asked them to review it properly.
To their credit, they intercepted the parcel, repacked it, reduced the dimensions, and later refunded me ¥103.20. So the final result was much fairer than the original one.
That’s the big takeaway from this haul:
for Italy/EU shipments, a few cm on the carton can make a real difference.
If your parcel has shoes and other bulky items, you really need to watch the dimensions and not just the actual kg.
## Parcel contents
This haul included:
- 4 pairs of shoes
- 1 hoodie
- 1 pair of track pants
- 1 phone case
- 1 screen protector kit
- 8 refill screen protectors
- 1 pair of socks
So yeah, not a tiny haul, and definitely the kind of parcel where bad packing can hurt.
## Final thoughts on Superbuy
I’ll be honest:
- the first packing was not good enough
- I had to push support
- and I don’t think the original price made sense
But at the same time:
- support actually reviewed the case
- they repacked the parcel
- and they did refund me
So in the end, I’d still call this a positive final result, even if the process was annoying.
## Pros
- parcel arrived safely
- duty-free line worked fine for Italy
- support did review the case after I pushed
- refund was actually issued
- final outcome was much better than the first one
## Cons
- initial packing was not optimized
- volumetric weight pushed the cost up too much at first
- had to spend time checking, writing, and following up
## Final rating
8/10
Would I still use Superbuy for Italy/EU?
Yes, but I’d say this clearly: always check the parcel dimensions carefully, especially if you have multiple shoes in the haul.
W2C in comments.