My girlfriend went to a nail salon in Darmstadt (L.A. Nails at Luisenplatz).
The technician did not follow the requested design or color, and more seriously, he overcut around the nails to the point her nail beds started bleeding and are now in pain.
She was still charged full price.
Does this qualify as a defective service under German law, and can she demand refund or compensation? What would be the proper steps to take?
u/Classic_Football2088 — 12 days ago