u/Class_dismissed93

I decided to change carriers to Verizon after 10 years with another carrier. One of the promotions was they would pay off my old phone to bring me over. I agreed and later found out they would only cover $800, I was ok with this. Now 35 days later I still haven’t received the rebate. Is Verizon hoping I’m just going to forget about it? Lastly I contacted their customer service when I got a live agent via the chat, the agent was using AI tools to speak to me. How absolutely disgusting is that?!?!? When you agree to give me a live agent and then that live agent uses AI tools which speak to me it’s a complete lie and breach of trust.