u/Clamchop89

I unfortunately have a newer collection (it is my only one) from about 2 months ago from Verizon and is now with Diversified Adjustment Service. They offered me 80% on the balance but when asked if it would be deleted from my report, the agent said it would be marked as paid and directed me to call Verizon and/or the credit bureaus regarding deletion. Is that true? I would think with them showing up on my report, they would be the ones in charge of deleting that. I brought up a pay to delete and she still directed me to contacting the bureaus.