It's such simple troubleshooting that any IT person can do from any company within an hour of the initial phone call. I just need to reset my password, but my email isn't receiving the OTP. I called support, and they're "escalating the issue." What the heck are you escalating?
It's been two weeks back and forth with support, and every time I work a day, I receive an email saying, "It looks like you're able to log in, so we're going to close this ticket." NO, I haven't been able to access the desktop site. I have been signed in on the app and have NOT signed out for obvious reasons. It shouldn't take 15 support associates, the hands of God, a sacrifice to Lucifer, and a partridge and a pear tree to reset my password!
I tell them all of this (sans sarcasm), and they give me suggestions on how to troubleshoot it all myself. If I could figure out why my email is receiving all emails from Spark except the OTP to reset my dang password, I wouldn't be reaching out to support! How is this confusing??
Oh no, and this is r!ch - one of their suggestions was to "sign out of the app and back in again". *Man, I wish I'd thought of that!* Do they even read the emails or listen to people when they have an issue?
Is this a normal experience with technical issues and support? Going back to D.D. is looking better by the day...
Side note: No, it's not going to spam. Yes, I white-listed the specific email. I'm using Windows and Android.
TL;DR: Trying to reset my password, and support isn't helping with why I'm not receiving an OTP.