u/ChusReddit

hey, im in a weird spot and honestly running out of ideas so im posting here

my puzzle game has been growing fast, just hit 12k ccu and still climbing. the thing is, 3 days ago roblox automated moderation system flagged an asset as sexual content and banned my account for a week. the asset id they reference is literally my own game id so i dont even know what specific asset triggered it

I cant access the dashboard, cant update the game, cant fix bugs, cant push events, nothing. meanwhile the game keeps growing and the community is asking why theres no updates

I've tried everything, support tickets, emails to devrelations, linkedin, no response from anyone in 3+ days. cant even talk to a human. I would post on the official devforum but i still need to wait a few more days before I can publish there, so reddit is basically my only option right now

has anyone been in a similar situation? whats the fastest way to get a human review on these automated bans? theres serious bugs in the game right now that i need to fix asap and theres no way for me to do anything about it while the ban is active

any advice appreciated

The automated moderation system has missflagged my account again, this time banning it for 7 days and taking down my game Chicken Rocket. The last time this happened, Roblox reversed it within an hour, but this time no human seems to have reviewed the appeal, so nothing was resolved.

At this point I have no choice but to ask for help here. Does anyone know any other channels to contact Roblox through?

I still can’t post on the official DevForum yet to explain my situation there.

How can this even happen? There should be at least some MINIMUM level of filtering before locking developers out of their accounts. I currently have games with 3k+ CCU and I can’t publish critical updates because I no longer have access to my account.

From now on I’ll always keep a secondary development account with permissions for situations like this.

The automated moderation system has missflagged my account again, this time banning it for 7 days and taking down my game Chicken Rocket. The last time this happened, Roblox reversed it within an hour, but this time no human seems to have reviewed the appeal, so nothing was resolved.

At this point I have no choice but to ask for help here. Does anyone know any other channels to contact Roblox through?

I still can’t post on the official DevForum yet to explain my situation there.

How can this even happen? There should be at least some MINIMUM level of filtering before locking developers out of their accounts. I currently have games with 3k+ CCU and I can’t publish critical updates because I no longer have access to my account.

From now on I’ll always keep a secondary development account with permissions for situations like this.

The automated moderation system has missflagged my account again, this time banning it for 7 days and taking down my game Chicken Rocket. The last time this happened, Roblox reversed it within an hour, but this time no human seems to have reviewed the appeal, so nothing was resolved.

At this point I have no choice but to ask for help here. Does anyone know any other channels to contact Roblox through?

I still can’t post on the official DevForum yet to explain my situation there.

How can this even happen? There should be at least some MINIMUM level of filtering before locking developers out of their accounts. I currently have games with 3k+ CCU and I can’t publish critical updates because I no longer have access to my account.

From now on I’ll always keep a secondary development account with permissions for situations like this.