I’m kind of at my wits end here.
Last year I placed a call to Xfinity to report a problem with service. During that call the person I talked to offered me a higher speed at a lower rate, which I agreed to, but never received. What I did not realize, was this person created a second Xfinity account in my name. To be clear I never asked for or authorized the creation of a new account, and never understood a new account would be created. I would never need two active accounts at the same time with double billing.
After that I began to receive bills in the mail and past due notices, all the while my app is showing my account, which I still have today, is paid and up to date. I placed multiple calls to Xfinity and was always assured my bill was up to date. Eventually I got a notice that my service was disconnected. Placed another call and was assured my account was good and service was still connected, as it remains today.
Fast forward to last week and I see in my credit report Xfinity has sent a collections notice for $108, which has negatively affected my credit score.
I’ve made several calls to customer service, billing, collections, etc. and no one has been able to help, and it times it seems as if they don’t understand what I’m trying to tell them.
Has anyone had a similar issue and had any success getting it fixed? Is this something I’ll ever be able to get fixed and have it come off my credit report? Or am I just going to have to pay for service on a second account I never agreed to or asked for?
Does anyone have any point of contact for someone at Xfinity where I can plead my case and explain what’s happened?
Any help would be greatly appreciated.